Quality of Care in the Commonwealth

Overview

As part of CHIA’s ongoing work to monitor health care quality in Massachustts, Quality of Care in the Commonwealth: Clinical Quality and Patient Experience Measures examines performance across a subset of measure from the Healthcare Effectiveness Data and Information Set (HEDIS) and the Patient Experience Survey (PES).

These select measures are a subset of those in the 2023 Aligned Measure Set, a collection of measures endorsed for prioritization and accountability by the EOHHS Quality Measure Alignment Taskforce (“Taskforce”). The Aligned Measure Set includes quality measures for voluntary adoption by private and public payers and providers, specifically for use in global budget-based risk contracts; it aims to reduce administrative burden and focus quality improvement efforts on meaningful and high-priority measures and is updated annually by the Taskforce.

This publication includes an analysis of select HEDIS measures for reporting years 2022 and 2023 and PES composites for reporting years 2022-2023 within the commercial market.

In the September 2025 report, stratified statewide HEDIS and PES results are available for reporting year 2023 to examine disparities in clinical quality measures and patient reported experiences across racial and ethnic groups.