Quality & Patient Safety

High-quality care is safe, effective, efficient, patient-centered, equitable, and timely. CHIA measures quality to promote improvement and value.

We are able to support healthcare reform by providing quality information to health industry stakeholders to monitor, research, or seek to improve health system performance. We report on a broad array of healthcare provider types and care delivery models at both the organization-specific and aggregate levels.

CHIA uses quality measures and data that are highly credible and widely used across the health care industry. Data are sourced from other government agencies, private organizations and from CHIA’s wide array of databases.

Expand All

Quality of Care in the Commonwealth (What is this?)

CHIA monitors and reports on the quality of care provided in the Massachusetts health care system using a standardized set of metrics, the Commonwealth's Standard Quality Measure Set (SQMS). Read more...

Select Clinical Quality and Patient Experience Measures, 2020–2022 (What is this?)

As part of CHIA’s ongoing work to monitor health care quality in the Commonwealth, Selected Clinical Quality and Patient Experience Measures, 2020–2022 examines performance across a subset of metrics from the NCQA Healthcare Effectiveness Data and Information Set (HEDIS ®)* and the Patient Experience Survey (PES). Read more....

Quality Measure Catalog Survey Results (What is this?)

CHIA has released an interactive dashboard with the results from the Quality Measure Catalog survey. Health care quality measurement serves an important role in ensuring that patients receive high quality care, identifying areas for improvement, and facilitating accountability. Read more.....

Standard Quality Measure Set (SQMS) 2018 (What is this?)

CHIA maintains a standard set of measures for monitoring and improving Massachusetts health care. This ensures that providers of the same services are measured on consistent criteria that align with Massachusetts reform priorities. Read more...

Betsy Lehman Center (What is this?)

The Betsy Lehman Center is a Massachusetts state agency that supports providers, patients and policymakers working together to advance the safety and quality of health care. Read more....